TroubleshooterAir Conditioning ▸ My Air Conditioner is Not Working. Is your thermostat blank?YesNoYour batteries may be dead. Most thermostats require 2 AA batteries. If your thermostat does not take batteries, you may have a loss of power and need a Wilks technician to evaluate your system. Call or schedule your appointment now. Your thermostat may not be set properly. Make sure your thermostat is on “cool” with a set point 2-3 degrees below current room temperature.Is your AC working now?Yes!NoExcellent! Glad our troubleshooter was able to help out!Have you changed your filter lately?YesNoA dirty filter can cause your unit to malfunction. Turn your unit off and replace your filter. After 30 minutes, turn your unit back on. If it is still not working, you need Wilks technician. Call or schedule your appointment now. Is your outdoor unit running?YesNoSounds like you need a Wilks technician. Turn off your unit at the thermostat and call or schedule your appointment now. Your breaker may be tripped. Find your main power panel and look for a tripped breaker. Reset your breaker. If your breaker is not tripped, you need a Wilks technician. Turn off your unit at the thermostat and call or schedule your appointment now. ▸ My Air Conditioner is Dripping Water. Where is the water dripping from?Water is dripping from inside my house.Water is dripping from outside my house.You may have a clogged drain line. If your unit drains outside, you can use a shop-vac to attempt to clear the line. If your unit doesn’t drain outside or you aren’t comfortable clearing the line yourself, then you need a Wilks technician. Turn off your unit at the thermostat and call or schedule your appointment now. It is normal for air conditioning condensation to drain outside, typically from a ¾” PVC pipe. If you are still unsure, call or schedule your appointment now. ▸ My Air Conditioner is Making a Weird Noise. Where is the noise coming from?The noise is coming from inside my house.The noise is coming from outside my house.You could have a dirty air filter. Sometimes dirty filters can create unfamiliar noises. Try changing your filter. If the noise persists, you need a Wilks technician. Turn off your unit at the thermostat and call or schedule your appointment now. Sounds like you need a Wilks technician. Turn off your unit at the thermostat and call or schedule your appointment now. Need some help? 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