TroubleshooterHeater ▸ My Heater is Not Working. Is your thermostat blank?YesNoYour batteries may be dead. Most thermostats require 2 AA batteries. If your thermostat does not take batteries, you may have a loss of power and need a Wilks technician to evaluate your system. Call or schedule your appointment now. Your thermostat may not be set properly. Make sure your thermostat is on “heat” with a set point 2-3 degrees above current room temperature. Is your heater working now?Yes!No, my thermostat is set properly and my unit is still not working.Excellent! Glad our troubleshooter was able to help out! What type of heater do you have?GasElectricHeat PumpI’m not sureMake sure your gas supply is turned on and connected. Verify that the furnace is plugged into an electrical outlet in the attic or closet. Do not use an extension cord. If your gas is connected to your furnace, plugged into an electrical outlet and still not working, you may need a Wilks technician. Call or schedule your appointment now. Sounds like you need a Wilks technician. Call or schedule your appointment now. Is your outside unit running?YesNoSounds like you need a Wilks technician. Call or schedule your appointment now. Your breaker may be tripped. Find your main power panel and look for a tripped breaker. Reset your breaker. If your breaker is not tripped, you need a Wilks technician. Turn off your unit at the thermostat and call or schedule your appointment now. Sounds like you need a Wilks technician. Call or schedule your appointment now. ▸ There is a Strange Smell When I Turn on my Heater. When did you turn on your heater last?This is the first time I have turned my heater on this year.This is not the first time I have turned my heater on this year.It is normal to smell a burning odor when you first turn on your heater after not using it for a while. The dust built up over time is likely burning off. The smell should go away after a few minutes. If you are still unsure and would like your system evaluated by a Wilks technician, turn off your unit and call or schedule your appointment now. Sounds like you need a Wilks technician. Turn off your unit at the thermostat and call or schedule your appointment now. Need some help? 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