TroubleshooterHeater ▸ My Heater is Not Working. Is your thermostat blank?YesNoYour batteries may be dead. Most thermostats require 2 AA batteries. If your thermostat does not take batteries, you may have a loss of power and need a Wilks technician to evaluate your system. Call or schedule your appointment now. Your thermostat may not be set properly. Make sure your thermostat is on “heat” with a set point 2-3 degrees above current room temperature. Is your heater working now?Yes!No, my thermostat is set properly and my unit is still not working.Excellent! Glad our troubleshooter was able to help out! What type of heater do you have?GasElectricHeat PumpI’m not sureMake sure your gas supply is turned on and connected. Verify that the furnace is plugged into an electrical outlet in the attic or closet. Do not use an extension cord. If your gas is connected to your furnace, plugged into an electrical outlet and still not working, you may need a Wilks technician. Call or schedule your appointment now. Sounds like you need a Wilks technician. Call or schedule your appointment now. Is your outside unit running?YesNoSounds like you need a Wilks technician. Call or schedule your appointment now. Your breaker may be tripped. Find your main power panel and look for a tripped breaker. Reset your breaker. If your breaker is not tripped, you need a Wilks technician. Turn off your unit at the thermostat and call or schedule your appointment now. Sounds like you need a Wilks technician. Call or schedule your appointment now. This iframe contains the logic required to handle Ajax powered Gravity Forms. ▸ There is a Strange Smell When I Turn on my Heater. When did you turn on your heater last?This is the first time I have turned my heater on this year.This is not the first time I have turned my heater on this year.It is normal to smell a burning odor when you first turn on your heater after not using it for a while. The dust built up over time is likely burning off. The smell should go away after a few minutes. If you are still unsure and would like your system evaluated by a Wilks technician, turn off your unit and call or schedule your appointment now. Sounds like you need a Wilks technician. Turn off your unit at the thermostat and call or schedule your appointment now. This iframe contains the logic required to handle Ajax powered Gravity Forms. Need some help? Schedule an appointment now. 1 Info2 Address3 Issue4 Appointment Time Name* First Last Email* Phone* Address* Street Address Address Line 2 City State / Province / Region ZIP / Postal Code AfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAntigua and BarbudaArgentinaArmeniaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBosnia and HerzegovinaBotswanaBrazilBruneiBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaColombiaComorosCongo, Democratic Republic of theCongo, Republic of theCosta RicaCôte d'IvoireCroatiaCubaCuraçaoCyprusCzech RepublicDenmarkDjiboutiDominicaDominican RepublicEast TimorEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFaroe IslandsFijiFinlandFranceFrench PolynesiaGabonGambiaGeorgiaGermanyGhanaGreeceGreenlandGrenadaGuamGuatemalaGuineaGuinea-BissauGuyanaHaitiHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsraelItalyJamaicaJapanJordanKazakhstanKenyaKiribatiNorth KoreaSouth KoreaKosovoKuwaitKyrgyzstanLaosLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMauritaniaMauritiusMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew ZealandNicaraguaNigerNigeriaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPolandPortugalPuerto RicoQatarRomaniaRussiaRwandaSaint Kitts and NevisSaint LuciaSaint Vincent and the GrenadinesSaint MartinSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSpainSri LankaSudanSudan, SouthSurinameSwazilandSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTogoTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVatican CityVenezuelaVietnamVirgin Islands, BritishVirgin Islands, U.S.YemenZambiaZimbabwe Country What Can We Help You With?*My AC/Heater may be brokenI need a Spring/Fall Tune-upI need a new AC/HeaterI need help with Home PerformanceSomething elseCan you elaborate on your issue or need? Preferred Service Date* Preferred Service Time*8 am - 10 am10 am - 12 pm12 pm - 2 pm2 pm - 4 pm This iframe contains the logic required to handle Ajax powered Gravity Forms.